1. Nature of Services
HOST ULTIMO LTD® provides fast, high quality design and development services together with conversion of graphic web design into Hypertext Markup Language (HTML) and its extensions as well as skins, themes and templates for various engines such as Magento, Joomla, WordPress just to name a few
We offer our design and development services at to all of our clients taking into consideration their budget along with their unique project scope. Additional charges may apply depending on the complexity of the project. We will review your project needs and provide you with information as to our recommendations for the best package to suit your project. We reserve the right to amend our pricing for your project for any additional changes or additions to the project subsequent to our commencement of the project. We also provide customer discounts for bulk orders. Expedited delivery service adds additional cost to the total price of your project. Implementation to a CMS is scheduled separately from HTML/CSS coding, depending on the functionality required.
We will provide you with an approximate delivery time for the completion of our services before the project has begun. Since each project is unique and holds different weight in terms of complexity and layout, we require a rough project scope to be submitted outlining What your project entails, target audience, budget, colour scheme, your competitors and any further information which will assist us in deriving at an accurate quote. You can also submit a quote form https://hostultimo.com/get-a-quote for free with all of your details. Any one project can last from one day to a couple of months. A Lead Designer / Lead Developer would be assigned to your account on commencement to inform you of any changes or alterations of your project. Depending on your project, it will either be delivered in PSD , AI , XHTML / CSS , PHP formats. All the particulars of your project will be given at the start of such.
6. Customer Satisfaction and Refund Policy
Client satisfaction is our ultimate goal, and we strive for excellence on each and every order. We provide support for our work after the completion of your project on a project by project basis. We provide the highest level of customer support and build lasting relationships with our clients. We are committed to quality standards and consistently research ways to improve our communication system. We will make every effort to provide you with the project outcome you expect. We guarantee a refund for the following reasons: 1) the customer’s order cannot be completed; 2) the customer’s request to cancel the order is received before the order is started; 3) the customer is not reasonably and legitimately satisfied with the quality of the code or service and provides an explanation and/or proof of incompatibility; 4) the customer is not satisfied with the resulting product upon a review of the project on our test server. A refund may be issued upon the confirmation of both parties, and upon the clearance of all details related to the refund. Refunds are issued within five (5) business days of the request for refund. No refund is issued if the request for the refund was received after files are delivered to the customer, or after the installation of the product on the customer’s server.
Payments will be charged on a pre-pay basis on the day that the order is confirmed by the customer. Refunds are provided under certain circumstances, as set forth in paragraph 6 of this Terms of Service Agreement. By confirming the order, the customer agrees to pay us the agreed-upon amount for our services. With every project, there exists a non refundable deposit to be made. This is to ensure we get started on your project in a timely manner and offer a quick turn around time.