Articles

 Can I update my information while my order is being processed?

Unfortunately, your information cannot be updated while your order is being processed. You can...

 Do I get a Site Seal when I purchase an SSL Certificate?

It depends, VeriSign SSL Certs we offer comes with a site seal you can use on your website....

 Do you support SFTP?

SFTP is activated on mostly Dedicated Servers and VPS accounts once you have SSH access. If not,...

 Does Host Ultimo LTD offer any SSL certificates for websites?

Yes, we currently offer private SSL certificates to encrypt your backend and data for secure use....

 How can I find my client ID?

Your client ID is listed on your invoice as the first half of your invoice number. It is also...

 How can I find out what my plan includes?

Details of the Your Hosting plans can be found at: www.hostultimo.com or in your New Account email

 How do I cancel my account ?

Cancelling your account with Host Ultimo LTD is as easy as submitting a ticket to our billing...

 How do I pay an invoice ?

Paying an invoice is simple with Host Ultimo LTD. Simply log into our client portal  which will...

 How do I transfer my domain name from my old host to Host Ultimo LTD ?

  If you are looking to transfer your domain name you currently have hosted or registered...

 How do I update my contact information ?

You can update your billing contact information in your billing account at Host Ultimo LTD by...

 How do I view my information in your system?

You can view all of your personal and billing information at your client portal. Your login...

 How do I view my invoices ?

You can view your invoices by logging into your  customer portal using your billing username and...

 How long do you keep my account details in your system?

We keep account details in our system for approximately 30 days after a cancellation has taken...

 How many domains can I add to my account?

With Host Ultimo LTD you can add an UNLIMITED number of domains to your web hosting account

 I'm trying to place an order and get an 'Charge declined' error message.

This message usually appears when you don't have enough funds to cover the cost of the invoice...

 If I cancel my account after 30 days can I get a refund with your anytime money back guarantee?

As we offer an 30 Day money back guarantee.  For further information on this please review the...

 If I cancel my account, can I reactivate it?

  Your account can be reactivated by Host Ultimo LTD if you cancel it. If you originally...

 Why is my site down after I ordered an SSL or static IP?

When you order a SSL we assign a static IP to your account. A static IP is required for securing...